24/7 Emergency Services

Security & Smart Home

We hope you enjoy your new IQ Panel security and smart home platform. It will serve as the “brain” of your home for many years to come. With it you can control your lights, locks, thermostat, security, and much more.

 

You won’t need a manual to operate your IQ Panel, but you can use this guide to learn more about the features of this amazing new device. We hope it will add to your home’s decor and make your home smarter and more energy efficient! 

GETTING STARTED

Let’s start by connecting your power. (Note: If your panel has been professionally installed, skip this page)

Plug in the power connector.

Plug in the power connector.

Route the wire behind the retainer clip.

Route the wire behind the retainer clip.

Insert the wire into the strain relief.

Insert the wire into the strain relief.

Now let’s put on your cover and attach the table stand

Place the top of the cover onto the panel’s back plate.

Place the top of the cover onto the panel’s back plate.

Push the cover down until it snaps in place.

Push the cover down until it snaps in place.

Insert the table stand into the mounting holes and push upward until it snaps into place.

Insert the table stand into the mounting holes and push upward until it snaps into place.

Plug in your panel, power it on

Plug in the power supply provided with your panel.

Plug in the power supply provided with your panel.

Push and hold the standby button on the side of the panel for 3 seconds.

Push and hold the standby button on the side of the panel for 3 seconds.

Once the panel powers up, the home screen will appear.

Once the panel powers up, the home screen will appear.

USING YOUR SYSTEM: BASICS

Navigation

Move from page to page and access information on each page using finger touches, swipes, and scrolling.

Dismiss

To dismiss a pop up when you are done, swipe left or right to dismiss.

USING YOUR SYSTEM: MESSAGE CENTER

Message Center

Access your message center by touching the icon in the upper right corner. Once it’s open you’ll see three sections: Contact, Video Tutorials, and Messages/Alerts/Alarms.

(Note: This icon may appear different than shown, depending on your provider’s settings)

Contact

Easy access to your provider’s contact information, including phone number, email, and website.

Video Tutorials

Watch videos to help you understand your system and service better.   


To watch a video, touch a thumbnail. Video will begin playing automatically.   


Video controls appear on screen. To exit, touch the “back” button.

Messages/Alerts/Alarms

Get messages from your system like low battery alerts, alarms, and power failures. Messages from your provider will also appear here.


To dismiss, touch the circle to the left of the message, and touch “OK” to remove it from your message center.


You can also remove all messages at once by touching “Acknowledge All”.

USING YOUR SYSTEM: EMERGENCY PANIC

Emergency Panic 

If you have a police, fire, or medical emergency and your system is not armed or a sensor has not been triggered, you can send a manual emergency panic by touching the icon in the bottom right corner and selecting the type of emergency you are experiencing. 

(Note: based on your location, not all options may appear or be available to you.)

Two-Way Voice

If your provider offers Two-Way Voice service you’ll be able to speak to the monitoring agent from the speakers and microphone built right into your panel.

Alarm Types

Police

Police: When touched it triggers the “Police” siren pattern and sends a police emergency signal to your provider’s monitoring station. 

fire

Fire: When touched it triggers the “Fire” siren pattern and sends a fire emergency signal to your provider’s monitoring station. 

emergency

Emergency: When touched it triggers the “Emergency” siren pattern and sends an emergency signal to your provider’s monitoring station. 

Canceling an emergency

Canceling an Emergency Panic: To cancel an emergency panic, touch the “cancel” button and enter a valid user code.

USING YOUR SYSTEM: ARMING

Sensor List 

Open or active sensors appear in a scrollable list on the right. Touch the icons in the upper right corner to switch your view to either “Active” or “All” sensors.

 

Sensor status:

 Open

 Closed

 Active

 Idle

 Unreachable

 Tampered

Arming Options 

Arming Options 

Quickly choose from “stay” or “away”

Arming Stay
  • Arming Stay
    Arms doors and windows only 
Arming Away
  • Arming Away
    Arms doors, windows and motions
Additional Options
  • Additional Options
    View additional arming options by touching the “>>” icon on the right side.
Additional Arming Options

Additional Arming Options

Select these options before choosing your arming type.

Bypass
  • Bypass
    Touch the circle next to a sensor to bypass it during the arming sequence.
Exit Sounds
  • Exit Sounds
    The panel beeps as the timer counts down. Silence these beeps before you choose the arming type.
Entry Delay
  • Entry Delay
    The panel will give you time to disarm once a “delay door” has been opened. Turn this off with a touch.

USING YOUR SYSTEM: DISARMING

DISARMING your system

Disarming your System

When your system is armed, there are multiple ways to disarm:

 

Disarming Manually
To manually disarm your panel, touch the icon in the center of the screen. You will be prompted to enter a valid code. Failure to enter a valid code with the time required will trigger the alarm. 

 

When someone manually disarms the panel the built in camera will take a photo and save it on the camera page along with the date, time, and name of the user.

Disarming Remotely 

Disarming Remotely 

To remotely disarm your panel, login to your mobile app and touch the “disarm” icon. Download the Alarm.com app in the App store or Google Play.

Disarming Automatically 

Disarming Automatically 

You can connect your smartphone using Bluetooth and it will automatically disarm your IQ Panel from an “Armed Away” state when it comes within range. To connect a phone, follow the steps shown.


Note: Remote disarming has not been evaluated by UL/cUL

Bluetooth Touchless Disarming

Step 1: Swipe down to access settings tray

Step 1: Swipe down to access settings tray

Step 2: Touch “SETTINGS” 

Step 2: Touch “SETTINGS” 

Step 3: Touch “ADVANCED SETTINGS” 

Step 3: Touch “ADVANCED SETTINGS” 

Step 4: Enter your code

Step 4: Enter your code

Step 5: Touch “BLUETOOTH DEVICES”

Step 5: Touch “BLUETOOTH DEVICES”

Step 6: Put your Bluetooth device in “pairing” mode.

Step 7: Touch “ADD DEVICE”

Step 7: Touch “ADD DEVICE” The panel will begin searching for new devices in range  (It may take up to 60 seconds)

Step 8: Select your device from the list

Step 9:  Touch “Pair”

Step 9:  Touch “Pair”

Step 10:  When the messages appear on your phone and IQ Panel, ensure the numbers match and touch “Pair” on each. 

Step 10:  When the messages appear on your phone and IQ Panel, ensure the numbers match and touch “Pair” on each. 

 

*You can connect up to five (5) smartphones for touchless disarming.  You may need to enable this setting in your Bluetooth settings.

ALARM EVENTS

 

Alarms

If the alarm is triggered the IQ Panel will sound the siren and display a red alarm screen. 

alarm enter code to dismiss

If your provider offers monitoring service, the panel will automatically contact your monitoring center using the dual path LTE and Wi-Fi connection.


To disarm, touch the screen and enter your passcode.

Two Way Voice

The built in microphones on the bottom of the panel and the Two-Way Voice speaker on the side of the panel activate after a connection to the monitoring station has been made.

device speakers

False Alarms 

In the event of a false alarm, press disarm and enter your user code. If your system is monitored, be ready to provide your verbal password to your security provider’s monitoring agent if they contact you.  If you are NOT able to provide the correct verbal passcode, the authorities may be contacted.

Police

Police

When the system is armed and the alarm is tripped or you touch the “Police” emergency button the alarm sounds with the “Intrusion” siren and then activates the Two-Way Voice microphone and speaker, if available. 

Fire

Fire

When a Smoke or Carbon Monoxide detector is triggered or someone taps the “Fire” panic on the IQ Panel the alarm sounds with the “Fire” siren and then activates the Two-Way Voice microphone and speaker, if available.

Emergency

Emergency

When you press an IQ Pendant or trigger an emergency signal from the IQ Panel, the alarm sounds with the “Emergency” siren and then activates the Two-Way Voice microphone and speaker.

Preventing false alarms:

False alarms are a terrible waste of your public service resources, and can erode your relationship with local authorities. In some areas, authorities even charge a fee for false dispatches.  


Here’s some tips for avoiding false alarms: 

  • Use your system regularly, be comfortable with its operation.
  • Make sure everyone who has access to your home has a valid access code and is familiar with how to use the system.
  • Ensure the doors you use the most are set up with delays to give you enough time to disarm the system when you open a door.
  • Test your system regularly.
  • Develop a routine.
  • Use alternative methods for arming and disarming (mobile app, bluetooth disarming, etc.).

USING YOUR SYSTEM: CAMERA

USING YOUR SYSTEM: CAMERA

Camera Page

Your IQ Panel’s built-in camera captures photos in a variety of situations:

Disarm Photos
  • Disarm Photos
    When the panel is disarmed manually, the built in camera takes a photograph and saves it in the “ARM/DISARM” section. These photos are accompanied by the username of the individual whose code was used, the date, and the time.  
Settings Photos
  • Settings Photos
    When someone attempts to access your panel settings with an invalid code, the built in camera takes a photograph and saves it in the “SETTINGS” section. These photos are accompanied by the date and time.
Alarm Photos
  • Alarm Photos
    When the alarm is triggered, the built in camera takes a photograph and saves it in the “ALARMS” section.

1. View Photo
Touch a photo thumbnail on the right to view it on the left.

2. Full Screen
Touch the photo on the left to view it full screen. Touch it again to return to the camera page.

device camera

Note: While viewing photos full screen you can swipe left/right to view additional photos.

Photos to your Phone

Photos to your Phone Alarm.com/Login

Alarm.com/Login

Get your username and password from your provider

Click the “Image Sensor” tab

Click the “Image Sensor” tab

Click “Rules & Alerts”

Click “Rules & Alerts”

Click “Capture Alarm And Disarm Images” to customize

Click “Capture Alarm And Disarm Images” to customize

USING YOUR SYSTEM: SETTINGS

Settings Tray

Access common settings by swiping down from the top of the screen.

Settings Page

From here you can adjust individual sound settings, change your weather temperature from Fahrenheit to Celsius, see the status of your security and smarthome devices, and more. 

 

Advanced Settings

Only the Master code can access this area. From here you can manage users, run system tests, reboot your system, connect Bluetooth and Wi-Fi and more. 

SETTINGS: PHOTO FRAME

Photo Frame

When your panel is not in use, it turns into a customizable photo frame. 

  • Settings
    Inside settings you can choose whether you want photos or a weather clock, if you want the panel to turn itself off automatically in the evenings, and more. 

Add Photos 

To add your own photos:

1. Save your Photos onto a Micro SD card in a folder called “Photos”.

2. Insert your SD card into the slot on the side of the panel.

Insert sd card ADD

3. Touch “ADD”.
4. Touch each photo you wish to use or choose “Select All”.
5. Choose either “Add” or “Replace”.

Plus sign

Add: Does not delete the photos already on the panel, only      adds the photos you selected

replace

Replace: Deletes the photos already on the panel and replaces them with the new photos you selected

6.Wait at least 60 seconds after the photos have copied to remove the SD Card.

delete

Delete

Touch a photo to select it. Touch “Delete” to delete it from your panel.

SETTINGS: ADDING A USER

User Types

You can add up to 242 users to your system, each with a custom name and access level you allow.   


Master: Access panel functions, camera, and system settings. 

 

User: Access panel functions, camera, but NOT system settings. 

 

Guest: Used to give arm and disarm access to those users who will use the panel on a temporary basis.

checking on mobile

Notifications

By creating individual users, you can set up custom text notifications when they access or use your system, keeping you connected no matter where you are.

How to Add a New User

Step 1:  Swipe down to access settings tray

Step 1:  Swipe down to access settings tray

Step 2:  Touch “SETTINGS” 

Step 2:  Touch “SETTINGS” 

Step 3:  Touch “ADVANCED SETTINGS” 

Step 3:  Touch “ADVANCED SETTINGS” 

Step 4:  Enter your code*

Step 4:  Enter your code*

Step 5:  Touch “User Management”

Step 5:  Touch “User Management”

Step 6:  Touch “Add User”

Step 6:  Touch “Add User”

*Default master code is 1234. For security purposes this code should be changed once the system has been installed in your home

add user screen

Add User Screen

Once on the “Add User” screen you can create a custom name and user code and indicate whether you want this person to be a Master, User, or Guest.

SETTINGS: TESTING YOUR SYSTEM

Testing Regularly

You should test your system regularly to ensure it is operating at peak efficiency. The IQ Panel has a number of tests built in that are easy to perform:

wifi

Wi-Fi Test
Run this test every 30 days or if the IQ Panel’s Wi-Fi connection seems to be failing.

Sensor Test

Sensor Test
Run this test every 30 days. As you start the test, open and close your doors, windows, and move in front of your motion sensors to ensure they work as expected.

Cellular/LTE Test

Cellular/LTE Test
Run this test if your panel seems to have lost its ability to send and receive signals. 

Image Sensor Config

Image Sensor Config
Run this test if your image sensors stop working.

Z-Wave Test

Z-Wave Test
A series of Z-Wave tests to optimize your smart home network. “Reconfigure network” is your most useful test, repairing your network for you.

Dual Path Test

Dual Path Test
Run this test if your panel seems to have lost its ability to send and receive signals.

Panel Glass Break Test

Panel Glass Break Test
Use this to test your panel’s microphone.

Panel Test

Panel Test
Use this every 30 days to test a variety of panel functions.

How to Access System Tests

Step 1:  Swipe down to access settings tray

Step 1:  Swipe down to access settings tray

Step 2:  Touch “SETTINGS”

Step 2:  Touch “SETTINGS”

Step 3:  Touch “ADVANCED SETTINGS” 

Step 3:  Touch “ADVANCED SETTINGS” 

Step 4:  Enter your master code*

Step 4:  Enter your master code*

Step 5:  Touch “System Tests”

Step 5:  Touch “System Tests”

Encounter a Problem?

If you encounter a problem with your system, contact your provider right away. 

message
  • Touch “Message Center” in the upper right corner of your panel to get your provider’s contact information
contact screen

*Default master code is 1234. For security purposes this code should be changed once the system has been installed in your home

USING YOUR SYSTEM: LIGHTS

Light Control 

You can add up to 80 Z-Wave lights, lamp modules, or lightbulbs to your IQ Panel. This will allow you to control your lights locally on the panel and also from your mobile app. Once your first light is added to your system, the lights page will appear. Simply swipe over to access it.

Mobile Access

Mobile Access

You can also control your lights from your mobile app.

USING YOUR SYSTEM: LOCKS

Lock Control

You can add up to 6 Z-Wave locks to your IQ Panel. This will allow you to control your locks locally on the panel and also from your mobile app. Once your first lock is added to your system, the lock page will appear. Simply swipe over to access it. If you have more than one lock swipe up and down to access each one.

Mobile Access

You can also control your locks from your mobile app.

USING YOUR SYSTEM: THERMOSTAT

Thermostat Control

You can add up to 6 thermostats to your IQ Panel. This allows you to control the temperature in your home locally on the panel and also from your mobile app. Once your first thermostat is added to your system, the thermostat page will appear. Simply swipe over to access it. If you have more than one thermostat swipe up and down to access each one.

Mobile Access 

You can also control your thermostat from your mobile app.

USING YOUR SYSTEM: GARAGE DOOR

Garage Control

You can add up to 10 Z-Wave overhead garage door controllers to your IQ Panel. This allows you to control the door from your panel and also from your mobile app. Once your first garage opener is added to your system, the garage page will appear. Simply swipe over to access it. If you have more than one overhead garage door swipe up and down to access each one.

Garage Control

TROUBLESHOOTING

Rebooting your panel

If you experience any problems with your panel, you can reboot the operating system.

How to Reboot

Step 1:  Swipe down to access settings tray

Step 1:  Swipe down to access settings tray

Step 2:  Touch “SETTINGS” 

Step 2:  Touch “SETTINGS” 

Step 3:  Touch “ADVANCED SETTINGS” 

Step 3:  Touch “ADVANCED SETTINGS” 

Step 5:  Touch “Panel Reboot”

Step 4:  Enter your master code

Step 4:  Enter your master code

Step 5:  Touch “Panel Reboot”

The panel will power down and then reboot.

LEGAL

FCC REGULATORY INFORMATION

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

 

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with radiation exposure limits set forth for an uncontrolled environment.  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be collocated or operated in conjunction with any other antenna or transmitter. 

 

IMPORTANT: Changes or modifications not expressly approved by Qolsys, Inc. could void the user’s authority to operate the Product. 

 

IC REGULATORY INFORMATION 

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

  1. this device may not cause interference, and
  2. this device must accept any interference, including interference that may cause undesired operation of the device.

Cautions:

  1. Devices operating in the 5150-5250 MHz frequency band are restricted to operate in-door only.
  2. Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
  3. Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/ or damage to LE-LAN devices.

Cet appareil est conforme aux normes d’exemption de licence RSS d'Industrie Canada. Son fonctionnement est soumis aux deux conditions suivantes: (1) cet appareil ne doit pas causer d’interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent affecter son fonctionnement

 

CAN ICES-3 (B)/NMB-3(B)

 

Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement, votre corps, et d’autres antennes ou transmetteurs.

 

Avertissement:

  1. Les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur.
  2. Les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.
  3. De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

FCC/IC STATEMENT

Changes or modifications not expressly approved by Qolsys can void the user’s authority to operate the Product. This Product has been tested and found to comply with FCC Rules.  

 

This Product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.  


If this Product does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  1. Reorient or relocate the receiving antenna.
  2. Increase the separation between the Product and receiver.
  3. Connect the affected equipment and the Product to separate outlets, on different branch circuits. Consult the dealer or an experienced radio/TV technician for help. 

Household Fire Safety Audit

Read this section for important information about fire safety. Most fires occur in the home. To minimize this danger, we recommend that a household fire safety audit be conducted and a fire escape plan be developed.

  1. Are all electrical appliances and outlets in a safe condition? Check for frayed cords, overloaded lighting circuits, etc. If you are uncertain about the condition of your electrical appliances or household service, have a professional evaluate these units.
  2. Are all flammable liquids stored safely in closed containers in a well-ventilated cool area? Cleaning with flammable liquids should be avoided.
  3. Are fire-hazardous materials (e.g., matches) well out of reach of children?
  4. Are furnaces and wood-burning appliances properly installed, clean and in good working order? Have a professional evaluate these appliances.

Fire Escape Planning

There is often very little time between the detection of a fire and the time it becomes deadly. It is thus very important that a family escape plan be developed and rehearsed.

  1. Every family member should participate in developing the escape plan.
  2. Study the possible escape routes from each location within the house. Since many fires occur at night, special attention should be given to the escape routes from sleeping quarters.
  3. Escape from a bedroom must be possible without opening the interior door.

Consider the following when making your escape plans: 

  1. Make sure that all border doors and windows are easily opened. Ensure that they are not painted shut, and that their locking mechanisms operate smoothly.  
  2. If opening or using the exit is too difficult for children, the elderly or handicapped, plans for rescue should be developed. This includes making sure that those who are to perform the rescue can promptly hear the fire warning signal.  
  3. If the exit is above the ground level, an approved fire ladder or rope should be provided as well as training in its use.
  4. Exits on the ground level should be kept clear. Be sure to remove snow from exterior patio doors in winter; outdoor furniture or equipment should not block exits.
  5. Each person should know the predetermined assembly point where everyone can be accounted for (e.g., across the street or at a neighbor's house). Once everyone is out of the building, call the fire department.
  6. A good plan emphasizes quick escape. Do not investigate or attempt to fight the fire, and do not gather belongings as this can waste valuable time. Once outside, do not re-enter the house. Wait for the fire department. 
  7. Write the fire escape plan down and rehearse it frequently so that should an emergency arise, everyone will know what to do. Revise the plan as conditions change, such as the number of people in the home, or if there are changes to the building’s construction.  
  8. Make sure your fire warning system is operational by conducting weekly tests. If you are unsure about system operation, contact your installer.  
  9. We recommend that you contact your local fire department and request further information on fire safety and escape planning. If available, have your local fire prevention officer conduct an in- house fire safety inspection. 
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