24/7 Emergency Services

Troubleshooting Guide

The keypad will beep if troubles are present. The [#] key will silence the beeping; it will not repair the problem.

 

Step 1: Press [*] 2 to view what the trouble is.

Step 2: The trouble light will flash a light on a specific number to indicate the problem or the screen will display a number.

 

  Use the arrow keys [< >] to scroll, if there is more than one problem present, it will scroll to the other occurring troubles.
  See the following chart to learn more on trouble conditions, causes, and instructions.

ActionInstruction
1. Service Required

→ Press 1 to determine the specific trouble. One of the following will          display:

  1. Low Battery on Main Panel
  2. Bell Circuit Trouble
  3. General System Trouble
  4. General System Tamper
  5. General System Supervisory
  6. Not Applicable
  7. 5204, Aux. Power Supply Low Battery
  8. Loss of Date & Time - Reprogram the date & time as per instructions on page 6. 
2. AC FailureAC power is no longer being supplied to the control unit. If your premise currently has power, call for service.
3. Telephone Line TroubleTroubles with the phone line prevent your alarm system from communicating with the monitoring station. Call for service.
4. Failure to CommunicateYour panel failed to communicate with the monitoring station. Call for service.
5. Zone Fault (includes the fire zone)

One or more of the zones has a problem that will prevent it from signalling an alarm.

→ Press [5] to determine which zones are causing the trouble. If you don’t know the zone numbers for your system, call Phase 3 Security.

→ Wireless Devices not communicating with the panel will also cause this trouble.

6. Zone Tamper→ Press [6] to view which zones have a tamper condition occurring.
7. Wireless Device, Low Battery (Key Fob, Door, Motion, etc.)

→ Press [7] once to view the wireless zones.

→ Press [7] twice to view the handheld devices.

→ Press [7] three times to view wireless keys.

8. Loss of System Time & DateThe internal clock is not set. Refer to Page 5 “Programming the Time & Date”

Programming Access Codes

Adding / Deleting Access Codes From The Keypad

 

→ Users need to be added / deleted both manually in your keypad and with Phase 3 Security. You can call in any changes to 403-783-2199, or email admin@phase3security.com.

 

→ If the code you are trying to enter is the duplicate of any existing code already used in the keypad an error tone will sound and the original code you were attempting to change will be restored.

 

→ The system must be disarmed while making changes

 

→ Pressing the [#] key will exit out of programming and return the keypad to the main screen at any time.

 

Keypad Instructions:

 

To Add A New User / Access Code

 

Step 1: [*]

Step 2: [5]

Step 3: [Master Code] – 4 digit code of user 40 / owner / manager

Step 4: [User Number] – 2 digits, ie 01, 02, or 03…. If you are unsure of the user number please contact Phase 3 Security.

Step 5: [new 4 digit access code]

Step 6: [#] [#]

 

            Example: Add user 04 with access code 1234 & mastercode of 5678

            [*] [5] [5678] [04] [1234] [#] [#]

 

To Delete A User / Access Code

 

Step 1: [*] 

Step 2: [5]

Step 3: [Master Code] - 4 digit code of user 40 / owner / manager

Step 4: [User Number] – 2 digits, ie 01, 02, 03….If you are unsure of the user number please contact Phase 3 Security.

Step 5: [*]

Step 6: [#] [#]

 

Click here to Download / Print Instructions

 

Click here to watch video on Youtube

Programming the Time & Date

 

→ The time operates on a 24 hour clock.

→ The time will need to be manually reset when the time changes due to daylight savings.

→ The new time may not be displayed for a few minutes afterwards!

 

Keypad Instructions:

 

Step 1: [*]

Step 2: [6]

Step 3: [Master Code] - 4 digit code of user 40/owner/manager

Step 4: [1]

Step 5: [hh:mm:MM:DD:YY]

             [hour / minute / month / day / year]

Step 6: [#] [#]

 

Ex: Set time for 8:05am March 28, 2008 using mastercode of 5678

[*] [6] [5678] [1] [08 05 03 28 08] [#][#] 

 

Ex: Set time for 1:26 pm May 2, 2008 using mastercode of 5678

[*] [6] [5678] [1] [13 26 05 02 08] [#][#]

 

Click here to Download / Print Instructions

 

Click here to watch video on Youtube

Zone Bypassing – Powerseries

 

With an LCD Keypad:

  • The System Must be disarmed prior to proceeding.
  • Press the * Key.
  • Press the 1 Key.
  • Use the > key to scroll to the zone you wish to bypass.
  • Press the * Key on the appropriate zone.
  • A “B” should appear next to the zone when the system is bypassed.
  • Press the # key repeatedly to exit to the home screen (Ready light should appear).
  • System can now be armed with zones bypassed.
  • If armed, the bypass will be removed at next disarming.
  • To remove the bypass on the zone, repeat these instructions.

With an Icon Keypad or LED Keypad: 

  • The System Must be disarmed prior to proceeding.
  • Press the * Key.
  • Press the 1 Key.
  • Enter the two-digit number of the zone that needs to be bypassed.
  • Press the # key repeatedly to exit to the home screen (Ready light should appear).
  • System can now be armed with zones bypassed.
  • If armed, the bypass will be removed at next disarming.
  • To remove the bypass on the zone, enter the two digit code of the zone that needs to be bypassed.

Click here to Download / Print Instructions

 

Click here to watch video on Youtube

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