→ Use the arrow keys [< >] to scroll, if there is more than one problem present it will scroll to the other occurring troubles. Press [*] to view troubles for each category.
→ For service please note trouble conditions as well as trouble type and contact Phase 3 Security at 403-783-2298.
|1. Service Required|
Press [*] or scroll if more than one option shows.
Date/Time issues can be resolved by resetting.
For all other troubles, please call for service.
|2. AC Failure||AC power is no longer being supplied to the control unit. Call for service.|
|3. Telephone Line Trouble||Troubles with the phone line prevent your alarm system from communicating with the monitoring station. Confirm with your phone line provider that line is clear. If so, call for service.|
|4. Failure to Communicate||Your panel has failed to communicate with the monitoring station. If this does not reset itself within 24 hours, please call for service.|
|5. Zone Fault (including fire zone)|
One or more of the zones has a problem that will prevent it from signaling an alarm.
Press  to determine which zones are causing the trouble.
Wireless devices not communicating with the panel will also cause this trouble.
|6. Zone Tamper||Press  to view which zones have a tamper occuring.|
|7. Wireless Device|
- Press  once to view wireless zones.
|8. Loss of System Time & Date||The internal clock is not set. Refer to PROGRAMMING DATE AND TIME.|
→ Users need to be added / deleted both manually in your keypad and with Phase 3 Security. You can call in any changes to 403-783-2298, or email email@example.com. If this person is to be on the callout list, please provide their phone number as well as the position in the callout list (1st call, 3rd call, etc.).
→ If the code you are trying to enter is the duplicate of any existing code already used in the keypad, an error tone will sound, and the original code you were attempting to change will be restored.
→ The system must be disarmed while making changes.
→ Pressing the [#] key will exit out of programming and return the keypad to the main screen at any time.
To add a new user:
Step 1: [*] 
Step 2: [Master Code] - 4 digit code
Step 3: Scroll [< or >] to the desired user number. (User #’s with a – in the bottom right corner, have no passcode attached. If there is a passcode attached to the user # there will be a P in the bottom right corner.)
Step 4: Press [*] once you find a user number with no passcode attached
Step 5: The Keypad will read Passcode, Press [*]
Step 6: Enter new 4 digit passcode
Step 7: Press [#] [#] to Exit user code programming
Example: To add user 4 with access code 1234 & a mastercode of 5678
[*]   [Scroll to user #] [*] [*]  [#] [#]
To delete a user:
Step 1: Press [*] .
Step 2: [Master Code] - 4 digit code.
Step 3: Scroll [< or >] to the desired user number. (User #’s with a – in the bottom right corner, have no passcode attached. If there is a passcode attached to the user # there will be a P in the bottom right corner.).
Step 4: Press [*] once the user number that needs to be deleted is showing on the screen.
Step 5: The Keypad will read Access Code, Press [*].
Step 6: Press [*] To Delete existing pass code.
Step 7: Press [#] [#] to Exit user code programming.
The time operates on a 24 hour clock.
If your system time / date is incorrect follow the steps below to correct the time / date.
The new time may not be displayed for a few minutes afterwards!
Step 1: [*]
Step 2: 
Step 3: [Master Code] - 4 digit code of user 40/owner/manager
Step 4: 
Step 5: [hh:mm:MM:DD:YY]
[hour / minute / month / day / year]
Step 6: [#] [#]
Ex: Set time for 8:05am March 28, 2008 using mastercode of 5678
[*]   0 [08 05 03 28 08] [#] [#]
Ex: Set time for 1:26 pm May 2, 2008 using mastercode of 5678.